Relationship Manager

For better coordination, we assign Single point of contact for each international patient. This Relationship Manager assists patient and accompanying attendant throughout their stay in hospital for all non-medical assistance like registration, admission and discharge formalities, SIM card, etc.

Before Admission

• Reservations can be made for bed classes (twin and above), operation theatres and daycare procedures
• The admissions desk at the hospital unit will collect your deposit according to the class of admission and take your

Booking

• E mail confirmation of payment mode to our international team member is must
• The surgical bookings are confirmed by the admission department a day prior to surgery
• All direct admissions to any intensive care unit are accepted at a bed/class of twin sharing or above
• While all efforts will be made to give you a bed/class of your choice, this allotment will be subject to availability and norms of the hospital
• Only a surgeon/consultant can authorize cancellation or postponement of a surgery on medical grounds and authorize a refund. Please contact the admission counter for all issues related to cancellation

On Admission

• Please bring along personal toiletries, slippers/footwear
• Keep some cash for miscellaneous purposes or in case of an emergency. Please safeguard your valuables and mobile phone
• The hospital will not be liable for any loss of money or valuables
• Please do not bring video cameras or other recording devices into the hospital
• We constantly strive to provide you with a bed/room of your choice but you may face a delay in obtaining an allotment. We regret any inconveniences caused
• If the bed class or location of your choice is not available at the time of admission, you may give your request to the admissions desk in writing and they will try their best to accommodate your request. We cannot promise a change in bed class or location as this depends strictly on bed availability and clinical condition of the patient
• Emergency tariffs are applicable for services rendered beyond schedule timings
• Please get the clearance note singed by the admission desk before any procedure /surgery

After Admission

• Upgrade/downgrade of the class of bed affects your billing
• Interim bill statements will be made available to you on a daily basis. We would appreciate it if the amount accrued to your account is settled within 24 hours
• We request that only one relative be in the room with the patient
• Only the billing department processes inpatient payments

During your stay

Meals

• The hospital kitchen is equipped to serve well-balanced vegetarian/non vegetarian meals (Halal Food )
• Special diets will be served as prescribed by the doctor
• All meals are planned and their preparation is supervised by trained and competent dieticians
• All attendant meals have to be either pre ordered at the time of admission or one day in advance for the next day's meal service

Other Services

Clothes and Linen

• The patient has to adorn attire provided by the hospital
• The hospital provides washed and clean linen to all patients
• All patients are provided with bed and bath linen and we encourage the patient attendants to use the linen which we provide. Please avoid bringing in outside linen, as this may cause infection
• For any additional requirement of linen, you may contact the ward nurse

Discharge

• Discharge of the patient will be authorized as per the doctor's opinion
• Your Summary Report/Discharge Card will be given to you by the floor staff at the time of discharge

Patient Feedback

This is a welcome appraisal of our services. The ward nurse will issue a feedback form at the time of discharge. Please do spend some time to let us know how we can serve you better.

Pharmacy

Pharmacy services are available for 24 hours. Our pharmacy ensures that all medicines are authentic and stored as per the required standards.

24x7 Facilities

• Blood Bank Services
• Pharmacy
• X-Ray
• CT
• MRI
• Laboratory
• Accident & Emergency Unit